Samsung Case – KMS design – published
I am proud to announce that another piece of my work has been published by a prestigious IS journal: Int Journal of Information Management. It was coauthored with colleagues from Kyungpook National University, Daegu, Korea. Info and an abstract:
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Baloh, P., Uthicke, K., & Moon, G. (2008). A business process oriented method of KM solution design: A case study of Samsung Electronics. International Journal of Information Management, 28(5), 433-437.
Improving how knowledge is leveraged in organizations for improved business performance is today
considered as a major organizational change. Knowledge management (KM) projects are stigmatized as
demanding, fuzzy and complex, with questionable outcomes—more than 70% of them do not deliver
what they promised. A case of Samsung Electronics mobile branch we present shows how KM projects
can be more successful if they are treated as business process-oriented organizational change projects.
Both organizations and academia can stand on the shoulders of giants as previous experience and
research in that area is rich. Adding the KM flavor to such organizational change is the goal of this case
study; the learning outcomes include a six-step KM solution design method, a justification for the
business process level of analysis and managerial action, and the need for modest and just-do-it
approach when introducing KM-related organizational interventions.
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Gratitude to all the people who were involved in publication – coauthors Gyewan Moon and Katharina Uthicke from Daegu, Samsung Electronics Gumi Korea for access, journal’ case editor Prof Dr Ray Hackney, reviewers who provided plentiful and meaningful comments, and the editor Prof Dr Phillip Hills.
IJIM is an international, SSCI indexed peer-reviewed journal which aims to bring its readers the very best analysis and discussion in the developing field of information management. According to JCR2006, it has an impact factor of 0.754 (and a growing trend), plus, an excellent reputation among scholars in the Inf Sys / Inf Mmgt / Org Change areas.