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Business value of IT: the virtualization case

Today I have been attending “Citrix ROI/TCO” event in Ljubljana. The purpose of my attendace was to analyze established concepts of the business value behind virtualization projects (as per Citrix), and, more importantly, starting my work on a novel concept which will improve the existing thinking.

As I see now during the workshop, the existing business value assessment is very much 1) focused on the IT-function stakeholder, and 2) very detailed. These two characteristics I will use to build my critique on. Add 1), I think there are more stakeholders that should be included in the “benefit calculation”. Add 2), methodology of “benefit calculation/presentation” could be improved by adjusting the level of detail and the choice of metrices presented based on the audience (IT function, key individual users, business processes owners, board of directors, CEO).