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New paper accepted at IJIM

International Journal of Information Management just accepted a new paper that I co-authored for publication:

Kayhan Atesci, Akshay Bhagwatwar, Trupti Deo, Kevin C Desouza, Peter Baloh: Scandals at a Business Process Outsourcing Vendor: A Case Study of Satyam Computers.

Abstract: The prominence of business process outsourcing (BPO) continues to intensify in today’s hyper-competitive marketplace. Engaging in BPO can help an organization focus on its core competencies, while gaining specialized knowledge, skills, and processes in auxiliary spaces. The literature is laden with evidence that engaging in a BPO will help organizations secure financial, operational, and even strategic advantages. While there is little doubt that organizations can attain these benefits, few BPO arrangements work out as planned. Managing risks in BPO arrangements is paramount. In this paper, we describe a significant failure through chronological description of scandals that took place at one of India’s largest outsourcing vendors, Satyam Computer Services. In describing the case study, we draw attention to the fact that organizations need to (1) improve their sensing capabilities and keep abreast of strategic transformations at their outsourcing vendors, (2) be able to plan for and execute contingency plans, and (3) balance the risks and rewards of BPOs in terms of knowledge and capabilities dependencies.

The paper is coming out in June 2010 issue of IJIM. Thanx to the coauthoring team and the PI (Prof Desouza), plus, of course, journal’ case editor Prof Dr Ray Hackney, reviewers who provided plentiful and meaningful comments, and the editor Prof Dr Phillip Hills. 

IJIM is an international, SSCI  indexed peer-reviewed journal which aims to bring its readers the very best analysis and discussion in the developing field of information management. According to JCR2006, it has an impact factor of 0.754 (and a growing trend), plus, an excellent reputation among scholars in the Inf Sys / Inf Mmgt / Org Change areas.